Shipping Policy
ORDER PROCESSING:
Please allow 1 day (except weekend) to process your order. you'll get an email with with tracking number once your order shipped.
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Shipping Fee: We offer Free Shipping on all our products to National and International locations.
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Delivery Time: Domestic Shipping delivers in 2-3 days, International Order Delivers in 5-6 days once shipped.
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Insurance: we use insured shipping services, Shipping insurance cover 100% invoice value of product.
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Return
​Only products which are unused, unworn, undamaged, with all its labels and tags completely intact, in original packaging are eligible for return.Customer will write to contact@zevadhi.com and fill in the Return Request Form within 3 days of delivery to request return and refund. Courier partners will then pick up the item within 5-7 business days after the return request is received. This item is then brought back to the warehouse where it is checked by the quality control team. Once the product passes the quality control, a refund is initiated to the customer bank account or store credit. EXCEPTION--- Product Complaint received will pass through a few stages of potential concern. If there is a recurring issue , We will bring back the product, do a QC at our end (Buying Team verifying with the vendor) and then take accountability for a prompt action. Customers shall then be liable for any return. Basic Tarnishing affairs will not be liable for any return until its a recurring issue with any targeted product. Tarnishing is completely a natural phenomenon, but we use rhodium plating to prevent it. All silver jewelry tarnishes over time (when it is in regular use with water and cosmetics). Customers should be advised about the care instructions at the time of buying.
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Replacement
Only products which are unused, unworn, undamaged , completely intact are eligible for replacement. Customers having any issues with the quality ,size,missing items, received wrong product and product dislike can be replaced. Customer will contact zevadhi team (Phone ,SM, EMail or whatsapp) agent will arrange delivery for the pick up. Courier partners will then pick up the item within 5-7 business days.This item is then brought back to the warehouse where it is checked by the quality control team. Once the product passes the quality control, a replacement is initiated. Missing/Broken item verification can only be approved upon receiving an unboxing video. Exception If there is a recurring issue , We will bring back the product, do a QC at our end (Buying Team verifying with the vendor) and then take accountability for a prompt action. Customers shall then be liable for any replacement once it passes all the investigation stages and the team comes to an integrated solution. Basic Tarnishing affairs will not be liable for any replacement until it's a recurring issue with any targeted product. Tarnishing is completely a natural phenomenon, but we use rhodium plating to prevent it. All silver jewelry tarnishes over time (when it is in regular use with water and cosmetics). Customers should be advised about the care instructions at the time of buying.
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Contact:
Zevadhi Creations LLP
273 Exult Shoppers, Near Siddhi Vinayak Templs,
Vesu,
Surat, Gujrat 395003
India
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+91 8140097763
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